iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

iYogi Awarded Red Herring Top 100 Global Company

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

How to configure Outlook to use an MSN POP3 account

In this section i am going to expalin and given Outlook Troubleshooting tips for How to configure Outlook 2007. For configuring Outlook 2007 with MSN POP3 use the following Steps:


1. In Windows XP, click Start, and then click Run. Copy and paste (or type) the following command in the Open box, and then press ENTER:
control panel
Control Panel appears.

In Windows Vista, click StartStart button, and then copy and paste (or type) the following command in the Search box:
control panel
Control Panel appears.
2. If you see the Pick a category view, click User Accounts.

If you do not see the Pick a category view, go to step 3.
3. Double-click Mail.
4. Click E-mail Accounts. The Account Settings window appears.
5. On the E-mail tab, on the left side of the Account Settings window, click New.
6. Click Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
7. Click to select the Manually configure server settings or additional server types check box, and then click Next.
8. Click Internet E-mail, and then click Next.
9. On the Add New E-mail Account screen, type the following setting information:
a. In the Your Name box, type your name as you want it to appear to recipients.
b. In the E-mail Address box, type your e-mail address. For example, type yourusername@msn.com.
c. In Account Type, select POP3.
d. In the Incoming Mail Server box, type pop3.email.msn.com.
e. In the Outgoing Mail Server (SMTP) box, type smtp.email.msn.com.
f. In the User Name box, type your MSN account name.
g. In the Password box, type your MSN password.
h. Select the Remember Password check box, if you want to save it.
i. Select the Require logon using Secure Password Authentication (SPA) check box.
10. On the right side of the Add New E-Mail Account screen, click Test Account Settings. If you receive no errors, your e-mail account is set up correctly.

If you receive an error, make sure that you have entered all the information correctly, and then click Test Account Settings again. If all the information is correct and you continue to receive errors, go to the "Next steps" section for additional help.
11. Click Next, and then click Finish.
When you have completed these steps, try to send an e-mail message to yourself to make sure that Outlook is set up correctly. When the e-mail arrives, try to reply to it.

In Outlook, you can use the Import and Export Wizard as the interface for Address Book conversion. To convert a Windows Address Book file, follow thes

Microsoft Outlook and Microsoft Outlook Express are two different programs with different capabilities, although both can send and receive messages from the Internet. There are two ways to share contact information between these two programs.

If, during Outlook Setup, you choose to upgrade a program that uses the Windows Address Book, Setup will do a silent conversion of the address entries to the Contact format used by Outlook.

If you choose not to convert during Setup, you can convert at a later time by using the "Import and Export Wizard." Outlook provides a tool to assist you in converting Windows Address Book information.

In Outlook, you can use the Import and Export Wizard as the interface for Address Book conversion. To convert a Windows Address Book file, follow these steps:
1. Start Outlook.
2. On the File menu, click Import and Export.
3. Click Import Internet Mail and Addresses, and then click Next.
4. Click Outlook Express 4.x, 5 on the list.

Note In Microsoft Office Outlook 2003, the option is Outlook Express 4.x, 5.x, 6.x. In Outlook 2007, the option is Outlook Express 4.x, 5.x, 6.x or Windows Mail,

5. Select any combination of the Mail or Addresses from the items that are listed.

Note With the exception of rules conversion from Outlook Express, the steps to convert addresses are the same.
6. Click Next. If you are using Outlook 2003 or Outlook 2007, go to step 8.
7. Select a destination for the imported address data.
8. Select the appropriate duplicate items option, and then click Finish.

Note This procedure does not import contacts that are contained in subfolders in the Windows Address Book.

How to reveal the Bcc box in Outlook

By default, the Bcc box does is not displayed in a new mail message. This design decision was made to reduce screen "clutter" by removing less frequently used options from immediate view.

To display the BCC Box follow the steps or Methods

Method 1: You use Outlook 2002 or Outlook 2003 and you use Word as Your E-mail Editor To display the Bcc box:

1. Open a new e-mail message.
2. Click the arrow next to Options to display the Options menu.
3. Click Bcc.

Method 2: You use Outlook 2002 or Outlook 2003 and you use Outlook as Your E-mail Editor To display the Bcc box:

1. Open a new e-mail message.
2. On the View menu, click Bcc Field. If the Bcc Field command is not displayed on the View menu, the Personalized Menus and Toolbars option is enabled. Double-click the View menu to display the full View menu.

Method 3: You use Outlook 2007

To display the Bcc box:
1. Open a new e-mail message, and then click Options.
2. On the Fields area, click Show Bcc.

POP3 Login Fails for Exchange Server 2007 Users With Long UPN

This problem occurs because Exchange Server 2007 has its “MaxCommandSize” setting for POP3 configured to use the value "40" by default. This limits the maximum size of a single command to 40 bytes. Some users with long UPN (like testuserwithverylongname@myemaildomainame.com) may fail to connect due to this limit.

Resolution

You can resolve this problem through following method:

Method 1: Increase the value of MaxCommandSize from Exchange Management Shell

1. Click Start, click All Programs, click Microsoft Exchange Server 2007 and click Exchange Management Shell.
2. Run the following cmdlet to verify the current value of MaxCommandSize:
Get-POPSettings
In the output, the value of MaxCommandSize is 40 by default.
3. Run the following cmdlet to increase the value of MaxCommandSize:
Set-POPSettings -MaxCommandSize 46
In this example, we increased it to 46. The possible values are from 40 to 1024 (bytes).
4. Restart the Microsoft Exchange POP3 service.


Method 2: Increase the value of MSExchPopImapCommandSize by using the Active Directory Service Interfaces (ADSI) Edit snap-in.

To do this, follow these steps:

Note: ADSI Edit is included with the Microsoft Windows Server 2003 Support Tools. To install the Windows Server 2003 Support Tools, double-click Suptools.msi in the Support\Tools folder on the Windows Server 2003 CD.

Warning: If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, Microsoft Exchange Server 2007 or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.

1.Click Start, point to All Programs, point to Windows Support Tools, and then click Command Prompt.
2.At the command prompt, type adsiedit.msc , and then press ENTER.
3.Connect to a domain controller if you are not already connected.
4.Expand Configuration Container [ computername.contoso.com ], expand CN=Configuration,DC= contoso ,DC=com, expand CN=Services, expand CN=Microsoft Exchange, expand CN=Administrative Groups, expand CN=Exchange Administrative Groups, expand CN=, expand CN=Services Protocols, expand CN=POP3, right-click CN=1, and then click Properties.
Note In this step, contoso.com is a placeholder for the domain name. The other words in italic are also placeholders.
5.In the CN=1 Properties dialog box, locate and then double-click the MSExchPopImapCommandSize attribute.
6.Change the value of MSExchPopImapCommandSize attribute to 46, and then click OK to close ADSI Edit.
Note In this example, we increased it to 46. The possible values are from 40 to 1024 (bytes).
7.Restart the Microsoft Exchange POP3 service.

I hope that this information provide Outlook Support for fix your this problem.


Source support.microsoft.com